Privacy Policy
Effective June 25, 2026
The Hacienda ("we," "us," or "our") provides software for venues, managers, bands, and talent to coordinate live shows. This Privacy Policy explains what information we collect through our website, mobile applications, and related services (collectively, the "Service"), how we use it, and the choices you have.
1. Information We Collect
Account information. When you create an account, we collect your name, email address, phone number, business affiliation, and password.
Content you provide. Events, schedules, riders, stage plots, guest lists, messages, documents, and other content you upload or share through the Service.
Usage information. Device identifiers, IP address, browser type, operating system, pages or screens viewed, and timestamps. We use this to operate, secure, and improve the Service.
Communications. If you contact us, we keep a record of that communication.
2. How We Use Information
- Provide, maintain, and improve the Service.
- Authenticate users and protect against fraud and abuse.
- Deliver messages, notifications, and event updates you request.
- Respond to support requests and communicate about the Service.
- Comply with legal obligations and enforce our terms.
3. How We Share Information
We do not sell your personal information. We share information only as follows:
- With your team. Content you post in shared workspaces is visible to other members of those workspaces.
- Service providers. Vendors that host infrastructure, send notifications, and provide analytics under contract with us.
- Legal. When required by law, subpoena, or to protect rights, safety, or property.
- Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Policy.
4. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion as described below.
5. Security
We use industry-standard administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
You may access, update, or delete your account information at any time through the Service or by contacting us. Depending on where you live, you may have additional rights under applicable law (such as GDPR or CCPA), including the right to access, correct, delete, port, or restrict processing of your personal information, and the right to lodge a complaint with a supervisory authority.
7. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.
8. International Users
The Service is operated in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States.
9. Third-Party Links and Services
The Service may link to third-party sites or services we do not control. Their privacy practices are governed by their own policies.
10. Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a new effective date. Material changes will be communicated through the Service or by email.
11. Contact Us
Questions, requests, or complaints about this Policy? Contact us at info@meethacienda.com.